Patients & Visitors

Facilities & Services

KPJ Bandar Maharani Out Patient Clinics (Level 4)

KPJ Bandar Maharani Specialist Hospital out patients clinics are for those patients, who do not require emergency care and patients are stable with non acute healthcare problems, and illnesses.

Appointment times are given but clinics mostly are run on, first come first serve basis every day.

Please visit our specialist doctors who are there for best and fastest possible care for your better health.

Level 4: Physician & Hematologist, Orthopedics Surgeon, General Surgeon, Ear, Nose & Throat Surgeon, Peadiatrician, Obstetrician & Gynaecologist , Anaesthesiologist.

Every procedure and treatment option under day care has its check list for patients, and this is well explained to every patients registered for day care procedure.

KPJ BANDAR MAHARANI SPECIALIST HOSPITAL Emergency Services
Our A&E Services is located at Level 1 (ground floor). Emergency admissions and after office hours admissions are handled here. As well, admissions during weekends and public holidays have to be made here.

Screenings & Packages

  • Executive Screening Packages by Physician
  • Executive Screening Packages by Medical Officer
  • General Executive Screening Packages
  • Pre-University & Pre-employment
Before & After your Hospital Stay

Preparing your hospital admission

You will be referred for admission registration at Admission Counter, Level 4 during office hours (8:30am to 5:00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Department. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

Things to bring upon admission :

  • Documents:
    - 1. Identity Card or Passport or Birth Certificate
    - 2. Letter of Guarantee/ Health Cards
  • Personal items i.e clothing, slippers and toiletries
  • Labour patients: one set of baby clothes


Discharge Services

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Check out time is 2:00pm. Discharges before 2:00 pm, an additional half day room charges will be incured.Discharges after 2:00pm will be charged as full day rate.

Take home medication & follow up appointment Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days. Upon refund, you should hand over your official deposit slip for verification.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our registration office (ext. 1009, office hours only) or Billing (ext. 1013, till 5:00 pm).

Physiotherapy and Rehabilitative Care

KPJ Bandar Maharani Specialist Hospitalprovides physiotherapy care for in patients and outpatient under trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapists' help patients overcome their physical problems and improve wellbeing and fitness.

Rehabilitation is also provided for patients as per consultant's advise.

Patient Financial Services

Payment Counter Info

Kindly make your payment or acknowledge your bill. For outpatient without medication is located at the fourth floor counter and for outpatient with medication is located at pharmacy cashier counter. Upon settling the bill, a receipt will be given to you. Please show the receipt to the nurse at the Nurse Counter.

Operating hours (First Floor Discharge Counter):

Sunday – Thursday:
8.30am – 5.00pm

Friday:
8.30am – 12.30pm

Saturday/ Public Holiday& After Office Hours
24 hours (A&E)

Health Insurance Accepted

Please check with your provider (insurance company) to ensure that KPJ Bandar Maharani Specialist Hospital covered by your insurance plan.

Financial Counseling

KPJ Bandar Maharani Specialist Hospitalfinance services provide a very friendly advice from their experience about dealing with the issues of payments and solutions. Please contact our officer in finance services for this.

Contact Us

For inquiries, please visit our Business Office located at the main entrance.
For online contact please visit our CONTACT US area.

FAQs

  • How Do I get a copy of an itemized bill?
  • Will KPJ Bandar Maharani Specialist Hospital accept my insurance?
  • Will all of my insurance be billed?
  • Does KPJ Bandar Maharani Specialist Hospital Payment Counter accept credit cards?
  • Who do I contact to update and/or re-bill my insurance?
  • How can I check on the status of my account?
  • What should I do if my insurance denies a claim?
  • How will I know if my hospital bill has been paid?
  • What if I have other questions about my bill?
Information for Patients

Patient Services

Operating hours for the Admission Counter:

Sunday - Thursday :
8.30am – 5.00pm

Friday :
8.00am – 12.30pm

Saturday, public holidays & after office hour :
24 hours (A&E)

Our Admission office is located at level 4. Appointments for admission are made during your visit to the consultant's clinic. Emergency admissions are made through the A&E Service at Level 1. Admissions made after office hours (after 5.00pm), during weekend, and on public holidays will be handled at the A&E Service

Registration
One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian's identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery. You are required to pay 90% from estimate surgery

Patient Accommodations

By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also in dependence of room availability and your specific medical needs.

Security for Your Belongings
During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. The hospital will not be responsible for any loss of valuables such as cash, jewelry, mobile phone, or damage to your personal items while in our premises.

Television
Each patient room is equipped with television. If you encounter problem with the television, please contact our Nurse Counter.

Medical Records

A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ Bandar Maharani Specialist Hospitalrequires a complete signed consent form for authorization to release medical information to another party.

Patient Food Services

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Breakfast 8.00am - 8.30am
Lunch 12:30 pm – 1:30 pm
Dinner 6.00pm - 7.00pm
Information for Visitors

Visiting Hours

In our continuing effort to provide quality care, KPJ Bandar Maharani has adopted a flexible visitation policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:

Ward 3A ( Medical/Surgical)
Ward 3B (Maternity/Peadiatric)


12.30pm – 2.30pm

4.30pm – 9.30pm

Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9:30pm. We encourage visitors to be mindful of patient's need for proper rest.

Intensive Care Unit (ICU)

12.30pm – 2.30pm

4.30pm – 9.30pm

Children 12 years and under are not permitted in both Intensive Care units. Only two visitors per patient are allowed to visit at a time.

Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest.

Smoking
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.

OVERNIGHT STAY
As one of our infection control measures, we do not encourage family members staying overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire the staff nurse on duty should you need assistance.

Other Services

Surau / Muslim Prayer Room

Muslim patients and their visitors can perform prayer in the hospital "surau" which is located at Level 3.

Interpreter Service

If you need an interpreter, please ask your nurse for arrangement. We will try to assist you as much as possible.

Calling Taxi

Needing a transport? You may request for a taxi service at the front desk counter located at the Main Lobby, Level 1.

You are advised to wait at the main lobby area while waiting for the taxi.

Hotel Accommodations

To your convenience, KPJ Bandar Maharani Specialist Hospital provides a list of nearby hotel accommodations for your visiting family & friends.

Classic Hotel
Address: 69, Jalan Ali,
84000 Muar,
Johor.
Tel no: 06 – 9533 888
Fax no: 06 – 9536 888
Website: www.classichotel.com.my

Safety & Quality

Patient Safety

Our safety and security measures:

  • No Smoking policy
  • 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
  • Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (JabatanBomba Malaysia).

We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises

Safeguard Your Hospital Stay

KPJ Bandar Maharani Specialist Hospital takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (JabatanBomba Malaysia).

KPJ BANDAR MAHARANI SPECIALIST HOSPITAL Safety Goals

KPJ Bandar Maharani Specialist Hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients are at the center of our care provision and most important member of KPJ Bandar Maharani Specialist Hospitalsafety goals.

We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:

Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products. Any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation. In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.

If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.

Use the call system in the bathroom if you become weak or need help getting back to bed. Wear non-skid footwear. Ask your caregiver if you don't have any.

Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

Concerns & Complaints

If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found KLGSH a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us: maharani@kpjmaharani.com
Tel: 606-956 4500
Fax: 606 – 956 4555

Room Rates

Accommodation Rates Per Day

Single Deluxe RM 250
Bedside locker
Built in Cabinet
Flat Screen TV
1 Bathroom
Sofa set

  Book Package

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Single Standard RM 200
Bedside locker
Built in Cabinet
Flat Screen TV
Sofa set
1 bathroom

  Book Package

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2 Bedded RM 150
Bedside locker
1 Bathroom(sharing)
2 Flat Screen TV
Visitor's Chair

  Book Package

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4 Bedded RM 80
Bedside locker
1 Bathroom (sharing)
4 Flat Screen TV
Visitor's Chair

  Book Package

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Other Wards

Day Ward RM 180
4 Beds available
 

  Book Package

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Delivery Suite RM 100
3 Labour Room
Bathroom in each room
Husband are allowed

  Book Package

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Nursery RM 60

  Book Package

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ICU BED RM 180
6 Beds Available
1 isolation room
Patient Central Monitor
 

  Book Package

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Insurance Panel

Insurance Coverage

To ensure hassle free admission, please present your insurance card upon registration/admission. If you are unable to do so, kindly furnish us with the details of your insurance card for verification. A deposit will be collected if the approval from your insurance company is still pending, or if the insurance company has declined the case.

We encourage employees to seek clarification from your respective Organization regarding your Insurance / TPA coverage.

Should you require further assistance, please contact our Business Office at 06- 956 4500 ext 1009. Following are our panel of Insurance, Third Party Administrator (TPA) providers and Company Guarantee Letter:

  • LembagaPelabuhan Johor
  • SimedarbyBerhad
  • Pioneer (Top Management)
  • PerbadananTabungPendidikanTinggiNasional (PTPTN)
  • Outspan Malaysia SdnBhd
  • AxaAffin Insurance Berhad
  • Perkeso (health screening Program)
  • Perkeso – (Employee Benefits)
  • Daekyo Malaysia SdnBhd (Eye Level)
  • Asia Assistant Network
  • PertubuhanPeladangKebangsaan (NAFAS)
  • PermodalanNasionalBerhad (PNB)
  • 1) AmanahSahamNasionalBerhad
    2) Amanah Mutual Berhad (AMB)
    3) PelaburanHartanahNasionalBerhad
    4) PNB Equity Resources Corporation SdnBerhad
    5) PNB Merdeka Ventures SdnBhd
    6) PNB Investment Institute
  • MediExpress
  • MAA Takaful Insurance (MediEkspress& Micares)
  • PMCareSdnBhd
  • MiCaresSdnBhd
  • ST Microelectronics
  • OCBC Bank
  • Great Eastern (Asia Assistance Network)
  • MCIS Zurich Insurance Berhad (Asia Asistance Network)
  • Tokio Marine Insurans (M) Berhad
  • Berjaya Sompo Insurance Berhad
    • AIA Insurance – Employee Benefit
    • World Health Organization
  • MOCA Resources Sdn. Bhd.
  • SME Corporation Sdn. Bhd.
  • Prudential Insurance Berhad
  • ZURICH